Description The authors (Professor Yukihiro Ando and Dr.Pankaj Kumar) have described the concepts of Daily Management and its deployment process (the ‘How’ part) in ” Daily Management The TQM Way: The Key to Success in Tata Steel”, which includes the process and case studies mostly from manufacturing functions and do not cover and service functions. There is also a requirement to share successful case studies of implementing problem-solving methodology to solve a chronic/repetitive issue in the service functions. This book Daily Management and Problem Solving in Services – An Indian Experience, serves both purposes. Keeping service functions/organizations in mind (such as Marketing & Sales, Supply Chain Management, Human Resource Management, Information Technology Services, Quality Assurance & Technology, Corporate Safety, Maintenace, Business Excellence, etc), the process of daily management and problem-solving in these functions, along with successfully implemented case studies, have been described in various chapters of this book. We hope that all of the readers’ organizations start practical implementation of Daily Management and Problem Solving and realize its advantages. Read more on Total Quality Management
